2010 Conference Session

Interacting With Collection Agencies

A successful collection strategy will likely have an outsourcing provision, but outsourcing doesn't mean your job is done. Your chosen collection agency is your partner, not your substitute, so maintaining this relationship is key to your overall success.

An expert panel will break down how to keep your most important partnership running smoothly. The session will cover three aspects of the government-agency relationship:

Ten Things to Look for in an Agency

Once you have decided to work with an agency, what do you look for? How will you know which agency is best for your company? Will they have the same compassion for working with these customers as you do? Are they compliant? Did you check enough references? These are just a few of the questions you might be asking.

Mike Korte, from The Affiliated Group, will share a list of the "Top Ten Things you should look for in a Receivables Management Company before partnering with them.”

What Should Your Agency Do?

Randy Kamm, from the CBE Group, asks the question" What creates a win/win relationship between a client and their collection agency?"

Collection agencies, like any business, seek to find and establish long-term relationships with their clients. During this session, we will take a look at the "two-way street" between clients and collection firms that promote collection agencies' ability to deliver long-term, focused, and consistently strong performance on behalf of their clients.

Maintaining a Healthy Partnership

Your job doesn't end with the outplacement of your accounts. Tyler Marsh, from Wakefield and Associates, suggests there are some specific things you can do to make sure your partnership can reap the maximum return.