Working Together to Improve
Government Collections
2010 Conference Session
Training Experienced Collectors |
Training existing collectors is challenging and rewarding. Effective trainers take into account the uniqueness of each individual with whom they work. How do you help your existing collectors stay actively engaged on the job? In this session, we will look at how one collection firm helps keep this important set of team members fresh, focused and contributing to the bottom line. Together we will look at a proven training and organizational development program that keeps these valuable veterans contributing to organizational success. Attend and learn how you can adapt this highly successful firm's best practices to your own government collection operation. |
Speaker: Randall Kamm |
With more than 30 years of government, not-for-profit, and corporate collection experience, Mr. Kamm focuses his commitment to helping consumers and business by improving debt recovery and asset protection programs for numerous public agencies, private creditors and debt collection organizations. He has operated his own private consulting firm and has held a number of executive positions for national collection firms and major student aid organizations, where he has directed program operations, debt collection and oversight of third party debt collection contractors. He is a graduate of the University of the Pacific and resides in Cincinnati, OH. Mr. Kamm can be contacted at rakamm@cbegroup.com. |
Randy Kamm, Vice President of Sales and Government Relations, coordinates CBE’s sales and service for local, state and federal government clients.