2011 Annual Conference

2011 Agenda

The following agenda is tentative. Descriptions will be added as sessions are confirmed. Please check back regularly for session changes and descriptions.

Wednesday, September 7, 2011
AllTrack 1Track 2
5:00 - 6:30 PMWelcome Reception/Registration/Networking
Get the most out of this conference by coming to the Welcome Reception and start networking with your peers. For you light eaters, there will probably be enough here for your dinner.
Thursday, September 8, 2011
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast/Registration/Exhibit Area
8:35 - 10:30 AMKeynote: Employee Rewards and Incentive Programs
10:30 - 10:45 AMBreak/Exhibitor Area
10:45 - 11:50 AMCentralized CollectionsHiring and Inspiring the Right People
11:50 AM - 1:00 PMLunch and Exhibitor Area Open
1:00 - 2:00 PMSmall Office Focus Group

This session will address best practices for smaller agencies who handle collections. There will be an initial presentation on how smaller offices can be the most successful in their environment. The later part of the session will be focused on moderated attendee interaction regarding individual successes in their governments.

Large Office Focus Group

This session will address the best practices for medium to larger agencies who handle collections. There will be an initial presentation on how a larger office can be most successful in their environment. The later part of the session will be focused on moderated attendee interaction regarding individual successes in their governments.

2:05 - 3:00 PMUnlocking the Hidden Power of Your Negotiating Style (Part 1)Implementing Process Improvement
3:00 - 3:15 PMBreak/Exhibitor Area
3:15 - 4:30 PMUnlocking the Hidden Power of Your Negotiating Style (Part 2)Relationship Building with Departments or Leaders
EveningOn your own
Friday, September 9, 2011
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast
8:30 - 9:25 AMGeneral Session: Spotlight on the City of Boise
9:30 - 10:30 AMSkip Tracing I - Traditional Methods and Concepts
10:30 - 10:45Break/Exhibitor Area
10:45 AM - 12:00 PMSkip Tracing II - CybertracingAnalytics, Account Scoring, and Segmentation
12:00 - 1:00 PMLunch/Exhibitor Area
1:00 - 2:00 PMCourt CollectionsTax Collections
2:05 - 3:05 PMClosing Remarks