2017 Collector Training

2017 Agenda

**Please note that sessions end at 3:45pm on Wednesday, March 8th.**

We realize travel arrangements can be tricky, but to get the most from your experience and out of respect for our speakers, we encourage you to plan your travel so you can attend the entire event.

The following agenda is tentative. Descriptions will be added as sessions are confirmed. Please check back regularly for session changes and descriptions.

Day 1
6:00 - 8:00 PMWelcome Reception/Registration/Networking
Our Welcome Reception is your first opportunity to start connecting with your peers. We'll provide a yummy selection of hot and cold hors d'oeuvres as you mingle.
Day 2
AllTrack 1Track 2
7:15 - 8:15 AMContinental Breakfast/Registration/Exhibit Area
8:15 - 8:30 AMIntroduction of New Board Members and Conference Welcome
8:30 - 10:00 AMGeneral Session: Conflict Management for Government Debt Collectors
10:00- 10:15 AMBreak/Exhibitor Area
10:15 - 11:45 AMLarge Office Focus GroupSmall Office Focus Group
11:50 AM - 1:00 PMLunch and Exhibitor Area Open
1:00 - 2:00 PMFirst Contact Best PracticesCollection Tools and Efficiency Techniques
2:05 - 3:00 PMAssessing Ability to Pay and NegotiatingOutsourcing Best Practices
3:00 - 3:15 PMBreak/Exhibitor Area
3:15 - 4:30 PMGeneral Session: Compliance Crossroads
**submit questions for Rozanne Andersen to info@govcollect.org
EveningOn your own
Day 3
AllTrack 1Track 2
7:30 - 8:30 AMContinental Breakfast
8:30 - 10:00 AMGeneral Session: Inspiring a Winning Team
10:00 - 10:30 AMBreak/Exhibitor Area/Check-out
10:35 - 11:30 AMThe Platinum RuleSolving Business Mysteries to Enhance Collections
11:35 AM - 12:30 PMCustomer ServiceFirst 10 Questions in a Performance Improvement Program
12:30 - 1:30 PMLunch/Exhibitor Area
1:35 - 2:30 PMCollection Pain Points: Dealing with small claims, out of state accounts, and community propertyFirst 10 Actions to Improving Performance
2:35 - 3:30 PMGeneral Session: Brain Games
3:35 - 3:45 PMClosing Remarks